Standard Items
We accept returns on standard (non-customized) items within 30 days of the delivery date. To start a return, contact us at [your email] with your order number and reason for return.
If the item arrives damaged, defective, or not as described:
We cover return shipping costs, and you may choose a full refund or a free replacement.
If you simply changed your mind:
You are responsible for return shipping costs. Once we receive the returned item in its original condition, we will issue a refund for the item price (original shipping charges are non-refundable).
Refunds are processed within 5-7 business days of receiving your returned item.
Personalized & Customized Items
Because our products are handmade to order, items with personalization (such as custom text, embossed names, or our hand-applied waterproof sealant finish) are final sale and cannot be returned for a change of mind. If a customized item arrives damaged, defective, or does not match what you ordered, please contact us — we will make it right with a replacement or refund.
Need help?
Contact us at joe@craftlineart.com for questions related to refunds and returns.